96% plan for the growth of their business rather than just working in it
96% review customer care as part of their ongoing strategy
96% developed and managed their staff more effectively

Speaking about the results, director of recruitment and training, Caroline Hollings said, “We developed this course for all new licensees on the back of our BII NITA Supreme Award training course, Go for Growth.  Many in the industry didn’t believe it when we said all our licensees irrelevant of their experience had to attend the course before they got the keys to one of our valuable assets.  Even some licensees were shocked but all of them get so much from the training when they attend and we know that they’re fully prepared for taking on such an important business and making a profit.  These results show that this training is right, relevant and un-mistakenly an asset to all licensees going into a Greene King pub”.

Prasong Suppadungchon, licensee of the Old Tom in Oxford took over his pub from a restaurant background, since attending the course he has increased gross profits by 50% and reduced operating profits by 10%, he says, “The course totally boosted my confidence, it focused my attention – I was so busy running the business and making it a nice place for my customers I completely forgot about profit”.

After attending the second day six months later he added, “I would definitely recommend this course to others, it makes you focus on what’s important to the business and spend time planning the way forward”.

Another attendee is Vernon Blackmore of the Anchor pub in Woodbridge.  Vernon was a chef but had never run a pub before.  Since taking on the Anchor and attending Go for Growth Induction he has seen turnover trebling, saved £2k on bank charges and improved wage percentage by 5%.  He said of the course, “It showed me a lot we were doing was right, but it also exposed some things we weren’t so good at.  It made me more confident about the business and gave me clarity of vision on how I want to take things forward”.

Adam Rainford licensee of the Welcome Inn, Eastleigh adds, “The course made me look at the bigger picture – I used to spend one hour after service thinking about the business which wasn’t quality time as I felt burnt out.  I now spend two uninterrupted hours a day”.

Other licensees have also achieved real financial success following the course with Dee and Tommy Takacs from the White Hart in Fulbourn seeing turnover double in nine months and Nigel and Gail Woodley of the Golden Ball in Littlemore having turnover increase by £3,500 per week and nearly £4,500 on costs saved in a year.

Concluding Hollings says, “It’s vital in this industry that you retain the good quality licensees you have and you can only achieve that by giving them the best start.  With Go for Growth we know that everyone will have the right level of skills to operate what is a very cash driven business but also the best platform to build it in the long term.  It’s our duty to do that but also absolute business sense”.

Ends

Press Contact: Elaine Beckett, Public Relations Manager, Greene King Pub Partners, Tel: 07974 132844

OVERVIEW

A one day intensive training course developed and delivered to ensure regional managers are up to date with the latest food trends and expertise to develop food opportunities with their licensees in their pubs.

Delivered by independent food consultants the food masterclass ensured regional managers could advise licensees on: 

• The mechanics of a meal deal
  • Costing
  • Size
  • Times
  • Market
  • Price
     
• Identifying your target market
• Costing an overall menu
• Developing a food menu
• Conducting successful competitor analysis
• Following the latest trends in food

 30 Regional managers attended the training 

Pub Partners continues to focus on employee training to ensure their business support is the best in the industry

The training supports the Food Made Easy package for licensees on Greene King PubPartners.net online extranet for licensees.  This includes: 

• Menu design options
• Menu templates
• Dishes bank
• Costing and wastage tables
• Health and Hygiene advice

 Alongside their buying partner, Pelican, Pub Partners are developing more menu packages with food suppliers

Speaking about the compulsory training introduced for all new licensees, director of recruitment and training, Caroline Hollings said, “You wouldn’t let a chef in your kitchen if he couldn’t crack an egg and the same applies for running a pub.  Suggesting that a licensee can enter a pub without understanding the importance of cellar management, beer quality and dispense is tantamount to disaster in this trade.  Part of a pub’s appeal is serving a good quality pint so training is vital and we decided to make it mandatory for all new licensees who are already attending the Go for Growth programme”.

The training is subsidised by Greene King and provided by their cellar trainers within Brewing Company.  The licensees receive a full days training in all aspects of operating a cellar and serving a perfect pint. Mandatory training has already been successfully implemented with Pub Partners Go for Growth, Planning for Success induction programme which focuses on preparing new licensees to take on their pub effectively and help it grow.

Adding, Hollings said, “We’ve seen an improvement in retention of new licensees as a consequence of our Go for Growth training with our retention currently tracking at 89% for licensees in their first year.   Making the cellar training essential too will help licensees make more of their business at the very beginning. This early training along with our Specialist trainers and final interview by an operations director ensures we have the right people in the pubs but most importantly the right start to make their businesses a success”.