Privacy & cookies policy

Last updated: August 2015

This Privacy and Cookies Policy explains how we use your personal information.

Who has control of your personal information?

Greene King Pub Partners is a trading name of Greene King Brewing and Retailing Limited (Registered no. 3298903), Greene King Retailing Limited (Registered No. 05265451) and Spirit Pub Company (Leased) Limited (Registered no. 5699544), all of which are members of the Greene King group of companies.  Greene King Brewing and Retailing Limited, Greene King Retailing Limited and Spirit Pub Company (Leased) Limited have their registered offices at Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT. Greene King Brewing and Retailing Limited, Greene King Retailing Limited and Spirit Pub Company (Leased) Limited are data controllers and will use your personal information as described in this Policy.

How to contact us if you have any queries

We take the privacy of our customers very seriously and we are committed to protecting your personal information. Greene King is required to comply with the provisions of the Data Protection Act 1998 (the Act) in relation to the processing of any personal data we obtain from you on our web site. Greene King may process all the details it obtains from you to enable us to do business with you. If you have any questions in relation to the information we hold about you or our use of that information, please feel free to contact us at Company Secretary, Greene King, Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT.

How do we collect your information?

We collect information about you in a number of different ways, including when you complete our online application form, in correspondence with us and by telephone.

What information do we collect?

When you complete our online application form through this website we ask for certain pieces of personal information, including your full name, address and contact details, date of birth and certain personal financial information. This information will be used in in our tenant appointment process, including for credit checking purposes, and in the context of any other business Greene King conducts with you.

What do we do with your personal information?

In addition to the uses described in the 'What information do we collect?' section above, we may also use your personal information to communicate with you, to provide and personalise our service to you and to help us improve our services. We may also need to communicate with you for administrative or operational reasons. We will use the personal information to provide you, via the website or by email, post or phone, details about Greene King pubs, agreements and other related services available to lessees of Greene King pubs or to send you information which Greene King believes may be of interest to you.

You can opt out of receiving this information at any time by contacting  the Company Secretary at Greene King, Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT.

If you opt-out of receiving marketing communications we will keep a record on our system that you do not wish to receive communications from us.

Greene King will also use your personal information for internal analysis and research.

How do we share your personal information?

We may share your personal information with third parties in the following ways:

-          We pass your personal information to third party suppliers and services providers who use your personal information in order to provide services to us or on our behalf, for example, marketing mailings. All such third parties are bound by the terms of our Privacy Policy and they are not permitted to use your personal information for their own purposes;

-          As required by law;

-          Where we need to do so in order to enforce our rights or protect our interests (for example, in order to enforce the terms of any contract that we have with you) or those of others (for example the rights and interests of other customers).

-          We may pass your personal information to third parties for the prevention of crime, fraud, money laundering and for the tracing of debtors.

-          As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business (who will only be permitted to use your personal information as outlined in this Privacy and Cookies Policy).

Your rights

You have the right to require us to correct any inaccuracies in the personal information we hold about you. You also have the right to ask for a copy of the information held by us. As a security measure, we may require proof of your identity before we make any changes to your information or provide a copy of your information. We reserve the right to charge a small administrative charge if you ask to access your information. 

Please contact the Company Secretary at Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT if you wish to update your information, correct any inaccuracies or obtain a copy of your personal information.

Use of Cookies

A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree (or your browser agrees automatically if you have set it up in that way), your browser adds that text in a small file.

A cookie helps analyse web traffic or lets website operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We have included a full list of the cookies used on below, along with an explanation of what each cookie is used for.

How to control and delete cookies

We know that people have concerns about cookies, but we believe that the benefit that you and we gain from their proper use is worthwhile.

You can delete the files that contain cookies - those files are stored as part of your internet browser. If you wish to restrict or block the cookies which are set by, or indeed any other website, or if you wish to receive notification of cookie placement requests or decline cookies completely, you can do this through your browser settings. The Help function within your browser should tell you how. Please be aware that declining or denying cookies may prevent you from being able to use the website to its highest capability.

If you would like more information about how cookies work, you may wish to visit which contains comprehensive information on how to disable cookies on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your manual.

Cookies used on

This is a list of the main cookies set by website, and an explanation of what each is used for:






Used for Google metrics.

Expires after 2 years. uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website and compile reports on user activity.


Used for Google metrics.

Expires after 6 months.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on

Changes to this Policy

We may update this Privacy and Cookies Policy from time to time to ensure that you are kept informed of how we use your personal information. We will notify you of any significant changes by flagging the updated policy on our website or by sending you an email.