How long do we keep your personal data for?
Is kept until
When you use our websites
When you make an initial enquiry about our pubs and we send you direct marketing
If you sign up for pub alerts, research information or planning information we will use your data for six months. If you have not engaged with us during this time your data will be removed from our database.
If you opt out of direct marketing
We will keep your name, email address and postal address indefinitely, so that we can ensure we don’t accidentally send you direct marketing messages again without you having first opted back in.
When you go through the application process to become one of our partners
If you go through the application process, we will keep your data for 12 months from the date of the application if for whatever reason you don’t end up entering into an agreement with us.
When we ask you to consent to us verifying your creditworthiness we will keep the consent form and the related credit check report only during the recruitment and vetting process.
See below for what happens once you become one of our partners.
When you undertake training either before or once you become one of our partners
We keep your training records for 6½ years following the end of your tenancy or lease.
When we help you run your business, market services to you, manage our relationship with you and deal with the licensing arrangements for the pub
We will keep most documents and records that are produced during the course of your tenancy or lease for 6½ years following the end of your tenancy or lease.
Some documents, notably those that are executed as deeds and other documents that are related to them, will be retained for 12½ years following the end of your tenancy or lease. Licensing application forms, consent forms and premises licences are also kept for this period.
When you join one of our special interest groups such as the Sports Club
We will keep a record of your membership of the relevant club for as long the duration of your tenancy or lease agreement or earlier if you advise us you no longer wish to participate in the relevant club.
When you make a payment, sign a direct debit mandate, use our online ordering system or request a refund
6½ years from the date of the transaction, although direct debit mandates are not retained for more than 12 months after the end of your tenancy or lease. If you pay by card then payment card details are not retained.
When you submit queries or complaints
6½ years following the end of your tenancy or lease.
When there is a potential or actual insurance claim
6 years if the claim relates to an the accident, or 3½ years from the age at which a child becomes an adult, or 3½ years from the date of settlement of a claim, whichever occurs last.
When you make a request to exercise your data protection rights
Information about your request and our response will be kept for 12 months from the date of our final response to you.
When information is relevant to a legal action, proceeding or claim
6 years from the date that the action, proceeding or claim is settled.